For recruiters
Résumé
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Chris Criner
Coshocton, Ohio · chris.criner@gmail.com · (417) 619-0340
Professional summary
Results-driven Director of Operations and technology leader with 25+ years of experience scaling contact-center and IT organizations, reducing costs through process automation, and delivering measurable business outcomes. Proven record growing teams from 80 to over 1,000 employees, generating $4.8 million in new revenue through contract negotiations, and achieving six-figure expense reductions. Deep expertise in Salesforce administration and migrations, Revenue Cycle Management (RCM), EDI/ERA processes, and HIPAA/PCI compliance. Skilled at leading cross-functional teams through complex system migrations and organizational change. Recently completed independent professional work and extensive international travel across Europe.
Education
High School Diploma
Professional development
- Microsoft Office SharePoint Services coursework (CED Solutions) — completed training toward MCTS certification
- CompTIA Network+, Security+, Linux+ and MCSE coursework (New Horizons Learning Center) — completed training (exams not taken)
Licenses & certifications
Payment Card Industry (PCI) Compliance — ITM Marketing
Full employment history is on the Experience page, matching this résumé.